Privacy Policy

Privacy Policy: SMD Network

Welcome to SMD Network. Please take the time to read our privacy policy as it sets out important information relating to how we handle your data and information.

General Information

We, SMD Network, a private company, are committed to protecting the privacy of our clients who use our software and our clients’ end users who have access to any of the data resources monitored by our software. We encourage you and your end users to read this “Software Privacy Policy” carefully and use it to make informed decisions. By using our Software, you agree to the terms of this Privacy Policy, and your continued use of the Software constitutes your ongoing agreement to it.

 

What Information Do We Collect?

  1. Personal Information: This is individually identifiable information that identifies an individual or may, with reasonable effort, identify an individual. We may gather Personal Information which may include: email address, phone number, full name, and IP address of the End User.

  2. Non-Personal Information: This includes unidentified and non-identifiable information gathered via your use of the Software, such as usernames, directory names, server names, file names, configurations, and software logs.

Additionally, if you provide feedback, we may collect technical data such as browser type, operating system, screen viewport, and redacted screenshots. Clients maintain sole ownership of this data and determine their own policies regarding its storage and retention.

How Do We Use the Information?

We use Personal Information for legitimate business purposes only, such as:

Sharing and Safeguarding Your Data

We do not rent, sell, or share your Personal Information with third parties, except as required by law or to prevent illegal activities and fraud.

Data Retention

We retain Personal Data only as long as necessary. User information is typically kept for 1 year from the date a customer ceases to use our service, unless a sooner removal is requested. We may hold data longer if required by law, for system backups, or to prevent fraud.

Your Rights

Under Data Protection Law, you have the right to request:

Changes to This Policy

SMD Network reserves the right to change this Privacy Policy at any time. Material changes will be notified via email or through prominent notices on our offerings.

Contact us

For any questions about this Privacy Policy, please contact us at: